Return Policy

Returns & Exchanges Policy

At Zaodmd, your satisfaction is our priority. This document outlines the complete process for returning or exchanging items purchased through our platform. Please read carefully to ensure a smooth experience.

Part 1: Quick Reference Summary

Part 2: Return Eligibility Requirements

To qualify for a return, your item must meet all of the following criteria:

2.1 Condition Standards

• The product must be unused and in its original condition.

• All original packaging, tags, and accessories must be included.

• The item should not show signs of wear, washing, or alteration.

2.2 Timing Requirements

• Return requests must be submitted within 14 calendar days of the delivery date.

• Requests made after this window may be rejected or subject to store credit only.

2.3 Documentation

• A valid proof of purchase is required. Acceptable forms include:

  • Order confirmation email

  • Invoice included in the package

  • Screenshot of your order details from your account

Part 3: Non-Returnable Items

The following categories of products are final sale and cannot be returned or exchanged under any circumstances:

If you are unsure whether an item is returnable, please contact us before purchasing.

Part 4: Damaged, Defective, or Incorrect Items

We take quality control seriously. If you receive an item that is damaged, defective, or not what you ordered, please follow this protocol:

4.1 Reporting Window

• Notify us within 7 days of delivery.

4.2 How to Report

• Email us at Service@zaodmd.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged/incorrect item and packaging

4.3 Resolution Options
Once we verify the issue, you may choose:

• Replacement: We will ship a new item at no additional cost (stock permitting).

• Full Refund: Including original shipping costs, if applicable.

Part 5: Refund Process & Timeline

5.1 Inspection & Approval
Once your returned item arrives at our facility:

1. Our team inspects the item to ensure it meets eligibility requirements.

2. You will receive an email notification regarding the approval or rejection of your refund.

5.2 Refund Issuance

• Approved refunds are processed to the original payment method used at checkout.

• Processing time: 5–10 business days, depending on your financial institution.

• The time it takes for the funds to appear in your account is controlled by your bank or card issuer.

5.3 Non-Refundable Charges

• Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

• Return shipping costs paid by the customer are not reimbursed.

Part 6: Return Shipping Instructions

6.1 Who Pays?

6.2 Shipping Recommendations
If you are covering return shipping costs, we strongly recommend:

• Using a trackable shipping service (e.g., USPS Priority, UPS, FedEx, DHL).

• Keeping the tracking number and proof of postage until your refund is confirmed.

Zaodmd is not responsible for items lost in transit during return shipping by the customer.

Part 7: Contact Information

For all returns and exchange inquiries, please contact our dedicated support team.

Email: Service@zaodmd.com
Please Include: Your order number and a brief description of the issue.

*We aim to respond to all return-related inquiries within 24–48 hours on business days.*